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Frequently Asked Questions

Have questions? We have answers

How to log a Support Ticket?

Log a ticket
Send an email to support@focus360.app with the problem you are experiencing.
Call us
Contact us on 0800 236 287 if you would like to talk to one of our friendly support team members.

How to log a ticket via email
Make your subject line relevant (ie. Company Name – Issue)
- Log different tickets for different issues (In other words, report one issue per ticket.)
- Give as much detail as possible, even if you feel it might be irrelevant.
- Describe the steps to reproduce the error that you are experiencing.
- Provide some form of evidence of the error. Suggestions are: debug logs, screenshots or videos.

Please note: We deal with a large amount of support tickets every day and by following the steps above, you make the jobs of the support team easier and greatly improve the speed at which your ticket can be resolved.

Resetting your password

Send an email to support@focus360.app with the subject as Resetting your Password. We aim to reply within 24 hours (if not much sooner)

How much time will you save by using Focus360?

A recent survey with over 250 field sales reps revealed that they spend an average of 7 hours a week on admin. Focus360 helps decrease time spent on admin by automating call reports as well as giving sales teams the ability to place orders at a customer instead of waiting to get back to the office or home.

What’s the price for multiple companies? 

You can add as many Focus360 organisations as you like, choose a pricing plan for each one, or set up a free 30 day trial. If you add an organisation and sign up to a pricing plan, you’ll become the subscriber for the organisation.
Focus360 offers a discount for multiple organisations when you subscribe to more than one Business Edition organisation. To qualify for the discount, the organisations need to use the same subscriber email address. The discount is automatically applied when you use the same email address and the organisations use the same country edition of Focus360. If an organisation uses a different country edition, contact Focus360 Support so they can apply the discount manually. For example, if a subscriber has both Australian and UK organisations, they’ll need to contact Focus360 Support to apply for the discount.

Will my data be safe and private?

We're committed to the security of your data and provide multiple layers of protection for the personal and financial information you trust to Focus360. Find out more about Focus360’s commitments to data protection and data security.Read our privacy notice for more information

Can I cancel anytime?

Yes, you can cancel whenever you wish and you will not be charged again. You can continue to use the applications until the end of the current billing cycle. However, no refunds will be issued. If you want to try out the service, the free plan requires no credit card.

Where is the best place to find useful Focus360 info?

Right here! If you want to learn more about the app, have any questions or are experiencing any issues - Book an appointment with a dedicated Customer Services Manager.

What are Focus360 Compliant Devices?

Please ensure that the device you use for Focus360 meets our minimum requirements:
Please ensure the device you select has GPS functionality, a SIM card slot and that it is compatible in your country of residence.
In order to get the Focus360 experience we highly recommend investing in high specification mobile devices for your field sales team.
These, or higher, device specifications are required.

Android 8OS
16GB Storage space
Octa Core
Sim Card Slot
Installed Camera, Google Map, Calendar
Needs Google Playstore Installed**

iOS Version 12

What are the list of Recommended Devices & Specifications for Optimal Use with Focus360?
We recommend these or similar for the best possible Focus360 experience.
Android Tablet
Samsung Galaxy Tab S4 10.5 (T835)
Samsung Galaxy Tab S6 10.5 (T865)

Mobile Phone
Samsung Galaxy A30
Samsung Galaxy A50
Samsung Galaxy A70
Samsung Galaxy S10
Samsung Galaxy S10+
Samsung Galaxy Note 10
Samsung Galaxy Note 10+
Xiaomi Redmi Note 8 Pro**It is important to note that no Teamviewer Quicksupport available with these so remote support will not be possible.

iOS Tablet
Apple iPad Mini 5 (256GB)
Apple iPad Air [2019] (256GB)
Apple iPad Pro 11.0” screen (64GB, 256GB, 512GB, 1TB)
Apple iPad Pro 12.9” screen (64GB, 256GB, 512GB, 1TB)
Mobile Phone iPhone XR (128GB, 256GB)
iPhone XS (256GB, 512GB)
iPhone XS Max (256GB, 512GB)
iPhone 11 (128GB)
iPhone 11 Pro Max (512GB)

What if my device is so old that it is no longer supported?

Well, these system providers stop supporting older devices regularly. If this is the case, it is recommended that you look for an opportunity to upgrade your devices so as to stay performing well and safe from being hacked.

Can this app be used by anyone in the company?

Focus360 can be used by your entire sales team including field sales reps, internal sales staff as well as management. Focus360 helps create a transparent and collaborative environment by giving the entire sales team access to customer information. 

What happens when my free trial is over?

After a free 30 day trial, you need to decide if you will continue using Focus360. If you do, you need to subscribe to one of our plans. We try to make this decision as easy as possible, that’s why we offer a monthly subscription that can be canceled at any time and an annual subscription with a 30-day refund policy. If you don’t want to subscribe, all your information will stay intangible until you decide to subscribe or delete the account upon request.